4 Qualities to Look For in an Auto Repair Shop

December 28, 2023

When it's time to take your car in for service or repairs, you want to find an auto shop you can trust to do quality work at a fair price. According to Gitnux, there are about 168,000 auto repair businesses in the United States. With so many options to choose from, how do you pick the right repair shop? Here are four top qualities to look for.


1. Good Reputation

A great way to get a feel for an auto repair shop is to learn about its reputation from people in your community. When you come across a shop you're considering, look it up online to see what current and past customers have to say. How long have they been in business? Do they have a solid history of good reviews? What do friends, family, and neighbors think if they've used them before? Taking reputation into account goes a long way.


2. Diagnostic Expertise

You want to hire mechanics who have extensive training and qualifications in diagnosing all types of vehicle issues. Do some investigating into the types of certifications the technicians hold. Automotive Service Excellence certification is a common credential that requires mechanics to pass rigorous exams in specialties like engine repair, suspensions, brakes, and electrical systems. Shops with certified techs care enough about expertise to invest in advancing their skills.


3. Clear Communication

A quality auto repair shop takes time to clearly explain mechanical issues and repair options to customers in easy-to-understand language. If you're confused about what they've assessed is wrong with your car or unsure about why a repair is recommended, that's a red flag. Open communication builds trust. Ask them questions and see if they paint a clear picture.


4. Warranty Options

Reputable repair shops stand behind the work they perform, often offering warranties on parts and labor. Nationwide warranties can provide broader coverage if you're road-tripping far from home. Find out what kind of parts warranty comes with repairs and how the shop handles follow-ups if fixes don't resolve the problem the first time. Quality shops aim for your satisfaction.


Finding the right auto repair professionals to care for your vehicle is all about doing your homework to identify shops that are competent, transparent, and customer-focused. When you need an auto repair shop you can trust and depend on, turn to Legacy Automotive and Towing. Call today!

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